Josh Krakowsky

I lead Customer Success for North America at ScorePlay. I manage the team day-to-day — setting priorities, refining our processes, and providing the context and support they need to execute. I also drive the strategic side of CS: defining how we scale, how we structure deployments, and how customer outcomes feed back into product and revenue.

If you’re motivated by autonomy and direct impact, you’ll do well here. We operate without unnecessary layers — you’ll work directly with customers and leadership, make decisions quickly, and see the results of your work immediately. We value clarity, accountability, and moving things forward.

I was the first U.S. hire and one of the first five people globally to join ScorePlay. I built our Customer Success function in North America from zero — from our earliest deployments to today’s long-term partnerships with leagues, federations, and pro teams. I’ve structured how we run deployments, how we measure adoption, and how we translate customer goals into product evolution and revenue impact. Before ScorePlay, I worked across media and tech in roles where I owned outcomes end-to-end. I like taking ambiguity and turning it into a repeatable system.

I look for people who understand the objective, take ownership of the outcome, and communicate clearly along the way. Tell me what the goal was, what you drove, and what changed because of your work.